We regularly receive questions from frustrated and angry Airbnb Hosts and Guests seeking a direct phone number to contact Airbnb. We are at the beginning of a 3 week trip and dearly hope our remaining stays will be more positive! This is unacceptable. This concerns a third party booking – you got no leg to stand on. I own a propery and the tenant has installed internal doors with locks and split the 2 bed apartment into 3 seperate rooms all sharing one small toilet. The company has made kind gestures to satisfy its users needs. 2 guests Airbnb tried to take the balance payment from the new card unsuccessfully, which automated the cancellation. I used to love airbnb.com, the website that offers me access to nice accommodations for my summer travel. The final answer was : NO, we will not do the refund tranfer to your account. Thats more or less 150 US dollars. I ask the manager if this establishment was safe and he became very aggressive, argumentative and told me to google the place…I asked him what the establishment was called and he told me. Won’t honor their extenuating circumstances from Covid policy DESPITE US citizens being prohibited from traveling to Europe. You’d think there’d be some sort of info checking mechanism after 3 failed attempts to send the code out…. So guys how to see updates of my booking. AirBnb is the worst. Fortunately, my payment method on my account is PayPal and they are refunding the money. Here are some examples: Airbnb hosts in an area that has experienced disaster can offer their spaces for free, making it easy for those in need to find accommodation. This sounds like BS. Go public. Clearly it is not only guests who are having issues with airbnb. ∙ The bank sent me an email about this. Their property is 50′ of lakefront, mine is 150′ and my pier is in the middle of that, I dont wait to be a member you should be able to contact them and get help without have to put your information on thier public site. He as done so without regard for the community by-laws, or the impact to other homeowners. We filed a complaint to get reimbursed and it’s been over a month and NOTHING yet? They owe us money as well. I also have been receiving text messages with verification codes, four in the last few days. We left as soon as the sun rose the next day… what would you do?? That is the next option below. Even their picture with a piano, guitar and TV??? I also contacted the human trafficking hotline as I truly feel she was being kept against her will. Hi. Hello, I am an Airbnb host with over 13 listings and sometimes guest break rules, like bring pets, extra guests when they are not permitted, wash their babies feces in the sink and clog the pipe system or smoke inside the house when it’s absolutely not okay. Now they have stolen the money from me just a week after booking for a reservation close to 2 months away. It is only March and still 4 months away from the trip. There was a picture of the host who was a woman by the name of Shay. Imagine our disappointment to turn up and be advised the booking had been cancelled. I arrived home now still waiting for a response or something and thanks Airbnb I had the worst experience of my life that made me had the worst vacation with my family!!!!! Wow this is so ridiculous, this just happened to me on Friday May 17th, There had to be a glitch in the system. The problem had occurred due to the fact we made half the payment on booking in May 2018, in the meantime, our credit card used for the original booking had been changed to a new one with different numbers. Here’s Your Airbnb Phone Number by Country. If you need to send or request money for something that wasn’t included in your reservation, use the Resolution Center.You can ask Airbnb to get involved if you need help working out any details. It’s just plain common courtesy to give people a reason for cancelation, of which you clearly have none. how to change email? Contact your host or guest Resolve an issue with your listing or reservation by communicating with each other directly. Airbnb is nowadays a huge company with millions of users using its services. He did not reply till 5days before our reservation and now said you can only have 9….! Reason given was bed had been turned down to inspect condition. Your account suddenly canceled. I am unable to log in or contact the host, since I no longer have an acct. illegal border crossing issues? You’ll be able to access your account again and change your password into a new one. We’re currently in the same Air Bnb and I get an email the two days ago that stated that the first Air Bnb host processed a claim against me and I didn’t respond so now my account is closed. AIRBNB owes me Close to R30,000.00 and yes you cant get to speak to anyone there. This company is a Fraud!!! Not a little amount. I am no longer able to access my account or information about receiving my refund or anything. We just paid 31% tax on top of the nightly fee which was not posted anywhere! Wenn du weitere Hilfe benötigst, dann kannst du über unsere Kontaktseite telefonisch, per E-Mail oder im Chat Hilfe erhalten. We are equally as angry with Air BNB. We reported it promptly to both the host Gerardo and Air B&B. Mind you, tit had only been 7 days since the booking!!! I reserved a house in Airbnb housted by Sextant Stays for 3 days on July 22nd, 2020, The confirmation code is HMYARJ4DAX. This will weigh heavy on my heart for a very long time. I cannot contact customer service, block the texts or delete my Airbnb account. 110 dollar price gouge. Hi and Good afternoon. This airbnb is very hell, host can juat be irresponsible and they will still get away with the money!! Thank god we weren’t hurt, god forbid, you guys do not know how to suffice to your customers. We stayed in a lovely condo with great host in March 2018, and enjoyed it so much we booked again for 2 weeks starting 06th April 2019. I have tried for a week to get help, have removed the offending book and have gotten no where. I used the in app feature of instant book. I booked a place for a week and when I got to the place the key was not where it was supposed to be and the hosts phone was off and she was not replying to any of my messages on Airbnb platform. This guy at Airbnb told me, that they had an error at Airbnb platform and can’t make the cancellation now, but asked me to NOT do it by Myself that waiti need it to wait and in a couple of hours someone will send me my cancellation and the aragenment by mail. She kindly “offered’ alternative accommodation to stay in a mixed room?! Really??!! I am truly upset about this, and would like to request that Airbnb destroy ALL my particulars immediately, especially my credit card details. Of course, the Host made a complete U-Turn and has left me footing a 1500 euro bill for nothing! It has still not been resolved and the repetitive avoidance of answering my questions have continued. I’m facing the same issue. I have booked my reservation in india and payment was successful from my side and i have been changed but app says cancelled .. when i call customercare they are not able to resolve my issue .. Here’s what I experienced: – no wifi (even though it was promised) , later lying superhost andrea tells me the wifi is on the first floor, 11 floors down. I tried calling local hospitals to let them know what she looked like and her symptoms and that she appeared to be in a very involuntary and unsafe situation. Now, I see my scheduled dates back up for availability for 338 dollars. Hosting: Here, hosts can read about everything host-related. The house was a mess and his room left in a disgusting state.A Bluetooth speaker was stolen.He did not leave his key so I had to get the locks changed Airbnb have pushed me from pillar to post for nearly a month in trying to resolve this case and get compensation for the extra guests during this guests month long stay in my home. She was clearly annoyed that she did not get a refund and thought it was OK to take it out on me. My supposedly “luxury” rental was a complete disaster (thanks superhost Andrea) 903 S, Ashland, chicago. I also contacted airbnb and they told me that they already talked to the host directly and promised to give my money back. Highlight that this is misleading 4. ask for a full refund It is in the hosts interests not to cause trouble with Airbnb by displaying inaccurate information. Kontaktiere Airbnb. I try to register as a host and google chrome does not allow me to scroll the page to the next question. I wanted to let them know fraud is being committed and to maybe get someone looking into the booking to stop it- but, alas there is no way to get in touch with this organization. 28 sep 2019. I paid the first half of the room which was 385$. The host cancelled on us due to double booking, (Website error). If you come to central Washington (State), be careful booking on this site; the booking you make could be some family’s home, who have no idea about the listing for their address on airbnb. We reserved our place in Gulf Shores, Alabama. I HATE Airbnb. The girl confirmed, that it was ok for me to come. I used Airbnb for two years and had success. Can’t even speak to anyone about it. Did receive a partial refund from host but she kept 152.00 for one nights rental plus 1/2 of cleaning for one day. They won’t respond promptly, they do things you tell them not to. If I’d left anytime before now, the average night stay would not be what I signed up for as I was heavily charged the first and second months. I went into the bathroom to try and help her. The young woman arrived only to have to wait outside the establishment and ring the doorbell for a while…no answer. The contact in Brazil has told her (via email) because it is impossible to contact anyone directly that she has requested Airbnb to cancel the booking over a month ago- however, no proof of it has been sent to her. The host tells me She was sent there from Honduras to establish citizenship and someone would be flying in to pick her up in a couple days. However, in order to contact customer service on the website you need to log in to your account. I am so disappointed, as this was my first time using the app. It took a week or so but we were contacted right away and they did refund our money. We had a similar issue with bugs. Superhost owner loses out because he is using this useless route. or fix the owner’s blatant lie about wifi? Do you have a phone number I can use. Yep, just happened to me too, booked a place in Bangkok, drained both my attached cards sending money to the host and shut my account down. Trying to get refunds on cancelled trips, I tried 2 different Airbnb “customer service” sites, waited a total of 20 hours, and had no responses. Not sure why people rave about AIRBNB. Airbnb refuses to let me login and has been reviewing my info for a month. I asked Tanya multiple times to process the cancellation request per the AirBNB policy and she refused. Full account of what happened and retaliation is here: airbnbdangeroushosts.blogspot.com. However, the Airbnb phone line is one of the best ways to get immediate attention. I reserved accommodation for a villa in Malta back in July. There was even a night when one of these “guests” came back from the bar so drunk that he tried to walk into my condo! i need to contact airbnb due wrongly give email for confirmation booking. Hi Wan, were you able to recover your account? Notice, that the only way you can receive any kind of feedback after submitting a complaint, is TO BECOME A MEMEBER OF THIS STUPID NETWORK! What that boils down to is a lien placed against the homeowner’s condo. I will NEVER use AirBNB again. This is just ridiculous. superhost Andrea acts like its no big deal….. and when I tell her this is not what I signed up for, she says, just leave the door unlocked when you go out…. These calls are reportedly recorded by Airbnb for security purposes. I call every single day since that happened, send mails, messages EVERYTHING and the answer is that the “trust” department is seeing my case and I have to wait. If you are ever in the Bay Area visiting SF, etc., you are welcome here 🙂. Booked a place for one night and when we got there it was filthy. Below is detailed account of solo female traveler being subjected to danger by the deranged, angry and bigoted host (who was talking about homicide and other violence, other scary stuff and bullied the guest making bigoted statements) and made run for her life. tune sensitive question……. Payment is handled by Airbnb which takes a three per cent cut of the listing price from the host and six to 12 per cent service fee from the guest. I have been trying to cancel my reservation I booked late June since early July and I keep getting told someone will call me and nothing. 3. You guys had my money for my original Airbnb that cancelled so it’s beyond me that you guys expected me to pay more money on a trip I already paid for. If we do get someone on the phone, they say they’re just a dispatch service and can’t help us. These days anything on the Worldwide Web is venerable. I thought it would be no problem since my reservation was close to 2 months away. Been on the phone for 4 days in a row no one at AirB&B return calls when they promise to and the last one (Keira in the US office) dropped the line after leaving me waiting for 40 mins. How was AirBnB going to get me a key? 888 Brannan St.Floor 4San Francisco, CA 94103. They locked me out of my account because “I” or whoever this other person is, has tried too many verification codes. They were supposed to accommodate for my hotel stay because that was all the money I had. the next day after arrival, I had to sit around in the lobby from 4 to 7pm waiting for UPS to show, unload their truck and then find my package so I could finally get my key. That means that won’t refund me ????? Hier müssen Sie Ihr Anliegen anschließend genauer eingrenzen. Finally, I got to talk to someone and she was unable to provide any assistance. I changed my mind within that 48 hour and cancelled the property on the app. How do i escalate it to AIRBNB? They have plenty of options to investigate the issue but nothing have been done for 2 weeks now. I am having a terrible experience with the room I have checked in today in Dubai at horizon tower, hosted by Hana. I have pictures, emails, videos etc of the stay. I asked how long that takes, they said 15 days. The guy when we told him he hadn’t been responsive to us, claimed “he had better things to be doing” and later said “our parents should be ashamed of the amount of guys we had over.” We left the premises and ended up calling the police. Used to use them ALL of the time.  We have heard many stories of former Airbnb Hosts and Guests who have contacted Airbnb and spent literally weeks going back and forth via email messages and phone calls before either giving up, or finally reaching a real manager with authority to resolve real issues. Upon seeing that a host, Maia, was expecting guests in need of a stroller, Airbnb delivered a stroller to her apartment so that they would have it during their reservation. Despite obvious poor fit to neighborhood host fought ruling all the way to Supreme Court to have decision reversed so they could continue renting this awful place. I would also like airbnb to advise me what I could have done differently in order to get an accurate review as it seems I have followed all the guidelines and standards and yet I have no control at all over what is said. Yes, Airbnb has been hell since I’ve started using them regularly. I contacted my credit card account and they shut it down and are sending a claims form. We just want our money and get out of Airbnb. What the hell kind of cult is this!? They are thieves. Airbnb wants me to send them a copy of my passport or driver license on the World Wide Internet. I understand the rationale behind this step. dont make fraud people, What if someone put a scam ad with wrong information? Whenever i try to chat them they will reply once but when i raise my concern and ask about the status of my refund thats the moment they will not respond. Still the same thing with both google chrome and internet explorer. After one day I informed Air BnB they were not willing to cancel my reservation until I submitted photos and they saw.After they saw the photos they stated that they would cancel the remainder of my month long reservation. My account got hacked two days ago, they made 3 reservations and checked in all at the same time and paid everything. I called them and messaged them many times, I get the same shit every time. Very unprofessional. I called our credit card company and they gave us the number. After 20 min they were confused and couldn’t tell me the reason why this is happening or help me with the solution. No refund even tho they said on the phone they will. I ended up having to pay about 70% of the total booking which is absurd as I couldn’t even get onto the property. A deposit was paid to AIRBNB and the booking was confirmed. I’m going through the same, 2 stays with Airbnb and 2 scams. The other half wasn’t due till later. I phoned the establishment…The girls were let in only to be confronted by a group of men. Make sure you stay on top of this with CS. If they don’t do something, they will lose a SuperHost and I’ll use a different platform, NOT AIRBNB. Trust & Safety: Airbnb provides information about online safety as well as in-person safety. My history should have established me as a trustworthy customer. They wouldn’t do so at home as it would bother their neighbors, their foul behavior bothers this neighborhood. I easily got refunded from my credit card since Airbnb were useless and only could give me 57 back out of 500 , so I finally got half back from Chase (the credit card company used) and a few days later Airbnb had the audacity to REBILL me for that amount without my authority!! It has now been two weeks and I have still not received a call back or an email from Airbnb. You actually get to speak with a HUMAN BEING,when you have a problem!!!! I arrived home from a trip to find that the guest in my house had had up to 5 extra people at different times staying in my house over his 37day booking- my first morning back there was a strange Italian man on my sofa and another man in the guests room with him who told me to fuck off when I asked him to leave. 2020, 16:47 Uhr 2 min Lesezeit. And AirBnb totally unreachable, contactable, even the CEO, non responsive. East Stroudsburg, PA. As with all Airbnb host is not on property, if this was a true BNB there wouldn’t exist the disgusting behavior guests there have as no host would tolerate it though as neighbors we are forced to.  It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. I took this option because we were still waiting for our refund and had no money for another hotel. I rented a house from them in Palm Coast fl. Now, I am concerned about reserving for the place I was looking at. The wait time was very short and the help people appear to be trying but haven’t been very helpful in getting around this hurdle. I have explained my story over 10times on the phone – I have been referred to 4 different agents in the Trust and safety dept who repeatedly ignore my issue and close the case when it is not resolved.I have sent Over 30 emails and they will not call me back.I have had the phone hung up on me on more than one occasion. Yesterday I received all the amount of money and minutes after they draw back all the amount from my account that they just send me back. The host has made some attempts to resolve the issues however, the TV service is till freezing up and very unreliable. I thought it was virus on my computer so I cleaned it with anti-virus software and reboot my computer. She was extremely disoriented and kept saying 911 so I walked out and told them that it couldn’t wait, I was calling 911. I just want them to settle what they owe and then im out. We are 5 members of family including a old senior and young child. The once responsive superhosts were no longer responsive and Airbnb was a nightmare to deal with when you could get a hold of them which was nearly impossible as they kept giving us the run around. I would say that your state is imposing travel restrictions and see if they go for it. They refused to give me the number of the person above them or any identification or verification of whom I was actually speaking with. For some reason it did not register and the booking did not get canceled. All of the people who have posted to this site seem to have very valid complaints and concerns; however they are all from the perspective of a host or a guest. Maybe they should have better customer service or not such shitty security. Why does this happen? What should I do ? The company encourages hosts and guests to resolve reservation-related issues on their own. I’ll never book through airbnb again. for some reason not the credit card used, airbnb is not allowing my card to process while trying to book a place in prague while on vacation? I’m hoping Mastercard will refund the $800, but I would really like to get into my AirBNB account so I can cancel it. I made a reservation on a property and I read the cancellation policy was to cancel within 48 hrs if you change your mind. no one to contact under out USA number, and we are at a loss as to how to resolve it? ∙ T he recent string of big Airbnb news stories regarding shootings, injuries, murders, sexual assault, discrimination, and other woeful goings-on seems to indicate a company scrambling to keep up with its own growth, and one of the many results of that is a poor support system for its customers. I’m having the same issue. Has anyone got a number that does? This is happening to me as well. I cannot find any other means available to contact them. Here are the best ways to reach Airbnb to get help and resolve your problems! Horrible service. Keep in mind, the average queue time is between 7 to 12 minutes to speak with an Airbnb representative. With that said, more users demand Airbnb customer service such as Airbnb email support. The only time it would come into play is if and when the condo is up for sale. I checked AirBNB policy and it states that the host must cancellation the reservation since it was the cancellation was due to the host and not the guest. – barely functioning AC – a perpetual wet spot on the floor (seepage from underneath), that I almost slipped and broke my neck on the first night when I didn’t see it. Call Airbnb’s toll-free customer service line at 1-855-424-7262. They also provide a secondary number to reach Airbnb customer service: Keep in mind: A local phone number may also be published in your Airbnb reservation confirmation email. – a gut feeling that I was being illegally spied on, something kept telling me that I was under constant surveillance by a hidden camera. This blog is a great place to vent, and it’s helping me not to go off on them on the telephone. I am writing this email because it has come to my attention and to my eye that Airbnb does not care about its users. Very traumatic and I carry a lot of guilt about what I should have done differently. I want my refund! Here’s our story on the AirBNB site. I just received an email from community support, whatever that is. Nightmare stays. I provided all the screenshots, documentsetc. Not a word from Airbnb. And then I found this site- and read the comment before me- and was totally blown away. They closed my account on the basis that they were basically discriminating against me so I decided to take legal action and am not going to let them get away with this. WTF??? Un-*******-believable, Mark. Why should we pay for cleaning when only there for 15 minutes. I’m a host and I know that some of my tenants have been able to cancel penalty-free (a month or two in advance) by saying that they are unable to travel due to COVID-19. Another number that works well in the USA for local callers is 1-415-800-5959Â, The way Airbnb prefers to be contacted is via their messaging center, here: https://www.airbnb.com/help/contact_us, 888 Brannan St. The homeowner said to the host that they needed to call 911 or they could end up waking up to a dead body and the host responded with well then she’s dead. Really and then what? I made a mistake and paid my dues but I suppose they don’t believe in change. AIRBNB IS A NIGHTMARE! The phone no above now doesn’t work for the UK. As far as I know she did this however airbnb did not cancel the booking (which is why she was still able to leave a review) so I had no way to open my booking for the following evening (perhaps you can explain why?). Airbnb does take Fraud seriously. Watch out for “Bait and Switch” on Airbnb, we are fire victims and look what happen to us?! Account & Profile: Within this category, users can read about managing their Airbnb account and profile, from setting it up and making it secure, to receiving references. I just tried my first Airbnb request. Now Airbnb won’t cancel the booking when CLEARLY I didn’t want the booking, why would I book two places for the same weekend in different cities? Rental listing is here: https://www.airbnb.com/rooms/21437652?adults=1&check_in=2019-11-10&check_out=2019-11-12&children=0&infants=0&source_impression_id=p3_1563069912_JyDJ1ia4qetjUrcz Do the neighborhood a favor and stay away. We got there and immediately knew something was up. The result of this is a bunch of a-holes who rent out the property to party and make a ton of noise without regard for other homeowners in the community. The first photo you see is what they show you get on AirBNB, the rest of the photos are we we walked into at this home!! All this time I’m pregnant stressed and this stupid Air BnB host dog hopped on my stomach during my first day at that Air BnB. We are out close to $2000 and can’t cancel even though we are giving 2 months notice of cancellation. I am so frustrated and mad. Unfortunately Airbnb‘s COVID-19 policy only covers check-ins after March 14. Our experience as hosts over the last year, l mean having hosted guests over this period have been a major concern for us. We then saw that there were roaches in the household and we were fed up!!! As far as I can see the deposit I paid went to AIRBNB in the UK, but despite a number of enquiries about the status of my booking and the whereabouts of my deposit I have received no response – very poor service! Airbnb hat ein Büro in Berlin, das für alle Notfälle und andere wichtige Anliegen in Deutschland kontaktiert werden kann. At first I thought it was the host trying some underhanded deal, but eventually found it had been cancelled by Airbnb’s automated system. Just got off the phone (again) with AirBNB. This product allows hosts to screen guests without having to reveal personal contact information. They never helped and they never contacted us. Bleeding and vomiting. Floor 4 San Francisco, CA 94117. Customer service did absolutely nothing to help, and no one has contacted me. From what I will say, a.all policy is default that customer can’t do the choice;b.I canclled within one week and left 1 month ahead of the booked date. Does anyone have a legitimate CURRENT phone # to contact LEGITIMATE people at Airbnb … Our credit card has been charged for all 4 bookings… Need HELP in how to contact Airbnb by phone right away … Many thanks … Virginia & Bob / TX I am starting to panic after finding this website AFTER I made our bookings!!! VTRIPs refunded our money but we have had no response from Airbnb for the more than $2000.00 they owe us. Thank goodness for this site I first tried emailing the president with no response so I then went to the CO global of host and guest concerns. Never expected this kind of hospitality and response from a host and Airbnb. We inquired about a villa that was close to the French Quarter and noticed it said 9 people. Regarding Airbnb at 647 Metzger Rd. More BS? They deleted it seconds later. Low and behold there is no way to contact Air BnB without first signing up. Airbnb Customer Service Phone Number. In this blog post, we will answer all the email related questions for both hosts and guests. We have a large group of people (25) coming on this trip and could not an Airbnb that would accommodate us. what a non-sense! Dann können Sie über das Formular eine Mail an das Airbnb-Team schreiben. Hi just, had same experience with Airbnb, but was resolved fairly quickly. what kind of system you use i don’t know and seriously i don’t feel like using this app anymore. This guy cancels my dates and then throws them back up for availability? And They blocked my number to call to the customer service! I am about to contact a lawyer. No way to find out if I can rent a house anytime soon. Taxes: Read about income tax, local tax, federal tax, and learn how taxes work on Airbnb. This company is not in the best interest of its users and has failed me. Our first experience with Airbnb and it will definitely be our last. My question, is there anything I can do to be compensated for these issues? This is one of the worst experience ever. Next morning of my arrival i talk to someone at Airbnb we had and arrangement between him the host and I. I was only paying for the 2 fist night.

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